✓
Order Processing
Orders are prepared for shipment as quickly as possible.
Processing may take longer on weekends, holidays, or
during periods of high order volume.
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Track Your Order
Once your order ships, available tracking information
will be sent to the email address used during checkout.
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Received a Defective Item?
Begin your request through our Customer Support page.
Do not ship the product back until our team approves
the return.
Shipping Information
What to Expect After Ordering
Processing and Handling
Orders are processed during regular business days.
Orders placed after business hours, on weekends, or
on holidays may begin processing on the next
business day.
Delivery Times
Delivery times depend on the destination, carrier,
weather, and shipping service selected during
checkout. Carrier estimates are not guaranteed
delivery dates.
Tracking Information
When tracking becomes available, an email containing
the shipment details will be sent. Tracking may take
several hours to update after the carrier receives
the package.
Address Accuracy
Please verify your shipping address before placing
an order. GRIP is not responsible for delays caused
by incomplete or incorrect information provided
during checkout.
Free shipping:
Any free-shipping promotion is subject to its stated terms,
eligible destinations, item restrictions, and current
website offers.
Defective Product Returns
How to Request a Return
GRIP only accepts return requests for unused products that
were received with a defect. Products that have been used
or that break after use are not eligible for return.
Do Not Ship the Product Back Yet
The product must be reviewed and approved by GRIP before
it is shipped back. Products returned without approval
may not qualify for a refund.
1
Contact Customer Support
Visit our Customer Support page and complete the
requested contact information.
2
Include Your Order Details
Provide your order number and use the comments field
to explain what is wrong with the unused product.
3
Send Requested Images
Our customer support team will contact you and ask
for clear images of the product and the defect.
4
Return and Refund
If the product is approved for return, we will provide
shipping instructions. Once it is returned, we will
issue a full refund.
Return Eligibility
What Qualifies for a Return?
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Eligible for Review
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The product was received with a defect.
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The product has not been used.
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The customer provides the order number and a
description of the problem.
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Requested images clearly show the product and
defect.
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GRIP approves the return before the product is
shipped back.
×
Not Eligible
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Products that have already been used.
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Products that break or become damaged after use.
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Damage caused by misuse, improper handling, or
normal wear.
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General returns unrelated to a defect present
when the product was received.
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Products shipped back without prior approval
from GRIP.
Keep the product and packaging:
Please keep the product, packaging, labels, and included
materials until our customer support team completes its
review.
Frequently Asked Questions
Common Shipping and Return Questions
How will I know when my order has shipped?
When tracking information becomes available, it will
be sent to the email address used during checkout.
Tracking may take several hours to begin showing
carrier updates.
What should I do if I receive a defective product?
Visit our Customer Support page and provide your
contact information, order number, and an explanation
of the defect. Our team will contact you to request
images and review the product.
Should I ship the defective product back immediately?
No. Wait until our customer support team has reviewed
the request and confirmed that the product is eligible
for return. Return instructions will be provided after
approval.
Can I return a product after using it?
No. Returns are only available for unused products
that were received with a defect. Products that break
or become damaged after use are not eligible.
What information should I include?
Include your name, contact information, order number,
and a clear explanation of what is wrong with the
product. Our team will contact you afterward to
request images.
What happens after my return is approved?
GRIP will provide instructions for shipping the
product back. Once the approved product has been
returned, a full refund will be issued.
Received an Unused Defective Item?
Contact our customer support team with your order number and
a description of the problem. Our team will then reach out
and request the images needed to review your return.
Contact Customer Support
Return eligibility is determined after review by GRIP customer
support. This policy applies only to unused products received
with a confirmed defect. Products purchased through another
retailer may need to be handled through that retailer.